Most ecommerce companies want to increase conversion, grow their sales, and find more customers like their best customers. But most processes and tools aren't geared toward this, and ``Customer Insight`` projects often cost thousands, without delivering ROI.
Satalytics is the tool that changes that: We automatically gather purchase data, measure satisfaction, and collect customer feedback, showing you in realtime where high value customers are unhappy, where conversion improvements will unlock growth, and how to push your business forward through Customer Satisfaction.
We gather a satisfaction score. We beat the industry average by more than double, with a 50-70% response rate, and join this data with their purchase history.
Once you’ve delivered your products & service, we automatically gather satisfaction data again, and match that back to the original order & customer purchase history.
We gather feedback automatically, process its sentiment, using machine learning, benchmark satisfaction, and show you customer risks in real time,
Our customers use our insights to fix major customer satisfaction issues, rescue unhappy customers before they churn, and measure the improvements to their business.
"I have been using Satalytics from beta and the feedback from customers goes beyond Google Analytics data and allows clients to use customer feedback to make improvements to their website which improves online conversion and revenue."
"We've used Satalytics to tweak and fix any number of issues that were previously unknown. It has tonnes of thoughtful little features and automations. Our satisfaction scores are at record highs as a consequence."
When we ask customers ``What's the main benefit of using Satalytics?`` the answers vary. Here's a handful of features & benefits we provide to Ecommerce sites.