For Ecommerce Companies Who Care About Their Customers

[mkdf_section_subtitle color=”” text_align=”left” text=”Most ecommerce companies want to increase conversion, grow their sales, and find more customers like their best customers. But most processes and tools aren’t geared toward this, and “Customer Insight“ projects often cost thousands, without delivering ROI.” width=”78″][mkdf_section_subtitle color=”” text_align=”left” text=”
Satalytics is the tool that changes that: We automatically gather purchase data, measure satisfaction, and collect customer feedback, showing you in realtime where high value customers are unhappy, where conversion improvements will unlock growth, and how to push your business forward through Customer Satisfaction.” width=”78″]
[mkdf_section_title title=”How Satalytics Works” title_color=”” title_text_transform=”none” title_text_align=”” margin_bottom=”” title_size=”large”][mkdf_process_holder number_of_items=”four”][mkdf_process_item highlighted=”no” title=”When any customer orders:” text=”We gather a satisfaction score. We beat the industry average by more than double, with a 50-70% response rate, and join this data with their purchase history.” image=”3405″][mkdf_process_item highlighted=”no” title=”After you’ve delivered…” text=”Once you’ve delivered your products & service, we automatically gather satisfaction data again, and match that back to the original order & customer purchase history.” image=”3407″][mkdf_process_item highlighted=”yes” title=”At every step…” text=”We gather feedback automatically, process its sentiment, using machine learning, benchmark satisfaction, and show you customer risks in real time, ” image=”865″][mkdf_process_item highlighted=”no” title=”The Results” text=”Our customers use our insights to fix major customer satisfaction issues, rescue unhappy customers before they churn, and measure the improvements to their business.” image=”866″][/mkdf_process_holder]
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[mkdf_section_title title=”Testimonials” title_color=”#ffffff” title_text_transform=”” title_text_align=”center” margin_bottom=”” title_size=”large”][mkdf_testimonials testimonial_type=”testimonials-grid” dark_light_type=”light” number_of_columns=”2″ number=”2″ show_title=”yes” show_author=”yes” show_position=”yes”]
[mkdf_section_title title=”Key Features & Benefits” title_color=”” title_text_transform=”none” title_text_align=”center” margin_bottom=”center” title_size=”large”][mkdf_section_subtitle color=”” text_align=”center” text=”When we ask customers “What’s the main benefit of using Satalytics?“ the answers vary. Here’s a handful of features & benefits we provide to Ecommerce sites.” width=”78″]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”200″][mkdf_icon_with_text icon_pack=”dripicons” dripicon=”” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Measure Satisfaction” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/measure-satisfaction/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”We automatically gather satisfaction data when customers buy from you online. We follow up after you’ve delivered your products or service.” title_color=”#545454″ custom_icon=”3409″ link_text=”» Measuring Satisfaction”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”400″][mkdf_icon_with_text icon_pack=”font_awesome” fa_icon=”fa-battery-three-quarters” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Build Loyalty” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/boost-loyalty/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”We give you the data, at your fingertips, to understand whether a customer is likely to buy from you again, so that you can nurture your VIPs and rescue unhappy buyers.” title_color=”#545454″ custom_icon=”3411″ link_text=”» Boost Ecommerce Loyalty”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”600″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-bubbles” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Understand Customers” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/understand-customers/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”Satalytics merges together every piece of satisfaction data we gather with customer purchase history, feedback, and any social data we can gather.” title_color=”#545454″ custom_icon=”3410″ link_text=”» Understand Customers”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”200″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-envelope-letter” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Increase Conversion” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/increase-conversion/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”Is your user journey strong enough to turn a site visitor into a first time customer? Are customers satisfied enough to buy again? Satalytics helps with both core factors affecting your conversion rates.” title_color=”#545454″ custom_icon=”3412″ link_text=”» Increase Conversion”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”400″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-note” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Boost Word of Mouth” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/boost-word-of-mouth/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”With single customer view, automated share nudges, and vital feedback, Satalytics helps you boost word of mouth & find more customers like your best customers.” title_color=”#545454″ custom_icon=”3413″ link_text=”» Boosting Word of Mouth”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”600″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-chart” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”NPS With a Difference” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/nps-tracking/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”We use Net Promoter Score, the world’s most trusted satisfaction measure. But… we also gather the ‘why’ behind scores, enabling you to spot trends & put in place fixes to address them.” title_color=”#545454″ custom_icon=”3414″ link_text=”» NPS With a Difference”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”200″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-envelope-letter” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Customer Intuition” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/customer-intuition/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”In physical retail, staff get to know customers intimately, recognising what they buy, when they buy, why they buy, what they like, and (importantly) what they don’t like. Satalytics fills this gap for ecommerce retailers by drip-feeding customer insight to as many staff as you like.” title_color=”#545454″ custom_icon=”3454″ link_text=”» Customer Intuition”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”400″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-note” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Feedback & Sentiment” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/sentiment-analysis/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”Satalytics provides you with realtime feedback, direct from customers. We tally this with satisfaction data, and purchase history, and use machine learning to highlight the strongest comments, both positive and negative.” title_color=”#545454″ custom_icon=”3455″ link_text=”» Feedback & Sentiment Analysis”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-right” easing_type=”” animation_delay=”600″][mkdf_icon_with_text icon_pack=”simple_line_icons” simple_line_icons=”icon-chart” icon_position=”left” icon_type=”square” icon_size=”mkdf-icon-tiny” icon_animation=”” icon_margin=”12px 28px 0 0″ title=”Actionable Realtime Data” title_tag=”h6″ title_text_transform=”capitalize” title_text_font_weight=”600″ link=”/feature-highlights/actionable-realtime-data/” custom_icon_size=”36″ shape_size=”85px” icon_color=”#ffffff” icon_hover_color=”#ffffff” icon_background_color=”#323232″ icon_hover_background_color=”#43ca83″ icon_border_width=”0″ text=”One of the big complaints about realtime data is it’s not “actionable“. We offer you instant data about customers at the moment they’re unhappy, allowing your team to reach out instantly and patch up relationships.” title_color=”#545454″ custom_icon=”3456″ link_text=”» Actionable Realtime Data”][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-bottom” easing_type=”” animation_delay=”200″][mkdf_custom_font font_family=”Poppins” font_size=”52″ line_height=”55″ font_weight=”700″ letter_spacing=”0″ text_transform=”Uppercase” text_align=”center” content_custom_font=”Become Customer Centric” color=”#ffffff”]
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[mkdf_animations_holder css_animation=”mkdf-element-from-bottom” easing_type=”” animation_delay=”400″][mkdf_section_subtitle color=”#ffffff” text_align=”” text=”Most businesses aim to be ”Customer Centric”. We provide the tools to achieve it. We automatically gather & merge together 3 crucial data sets, to give you the single customer view you need to help deliver the best experience possible. We’re used by Ecommerce companies, & businesses who take bookings online. Our customers are Digital & Marketing teams, Customer Service teams, CEOs & executives. They use Satalytics to build satisfaction, increase conversion and loyalty, and find more customers like their best customers.” width=””][/mkdf_animations_holder]
[mkdf_animations_holder css_animation=”mkdf-element-from-bottom” easing_type=”” animation_delay=”600″][mkdf_button size=”” type=”white” hover_type=”white-outline” target=”_self” icon_pack=”” font_weight=”” text=”REQUEST YOUR INVITE TODAY” link=”/request-your-invite/”][/mkdf_animations_holder]