Feature Highlights

Key Features & Benefits

When we ask customers ``What's the main benefit of using Satalytics?`` the answers vary. Here's a handful of features & benefits we provide to Ecommerce sites.

Measure Satisfaction

We automatically gather satisfaction data when customers buy from you online. We follow up after you’ve delivered your products or service.

» Measuring Satisfaction
Build Loyalty

We give you the data, at your fingertips, to understand whether a customer is likely to buy from you again, so that you can nurture your VIPs and rescue unhappy buyers.

» Boost Ecommerce Loyalty
Understand Customers

Satalytics merges together every piece of satisfaction data we gather with customer purchase history, feedback, and any social data we can gather.

» Understand Customers
Increase Conversion

Is your user journey strong enough to turn a site visitor into a first time customer? Are customers satisfied enough to buy again? Satalytics helps with both core factors affecting your conversion rates.

» Increase Conversion
Boost Word of Mouth

With single customer view, automated share nudges, and vital feedback, Satalytics helps you boost word of mouth & find more customers like your best customers.

» Boosting Word of Mouth
NPS With a Difference

We use Net Promoter Score, the world's most trusted satisfaction measure. But... we also gather the ‘why’ behind scores, enabling you to spot trends & put in place fixes to address them.

» NPS With a Difference
Customer Intuition

In physical retail, staff get to know customers intimately, recognising what they buy, when they buy, why they buy, what they like, and (importantly) what they don't like. Satalytics fills this gap for ecommerce retailers by drip-feeding customer insight to as many staff as you like.

» Customer Intuition
Feedback & Sentiment

Satalytics provides you with realtime feedback, direct from customers. We tally this with satisfaction data, and purchase history, and use machine learning to highlight the strongest comments, both positive and negative.

» Feedback & Sentiment Analysis
Actionable Realtime Data

One of the big complaints about realtime data is it's not ``actionable``. We offer you instant data about customers at the moment they're unhappy, allowing your team to reach out instantly and patch up relationships.

» Actionable Realtime Data