Is your user journey strong enough to turn a site visitor into a first time customer? Are customers satisfied enough to buy again? Satalytics helps with both core factors affecting your conversion rates.
In physical retail, staff get to know customers intimately, recognising what they buy, when they buy, why they buy, what they like, and (importantly) what they don't like. Satalytics fills this gap for ecommerce retailers by drip-feeding customer insight to as many staff as you like.
Satalytics provides you with realtime feedback, direct from customers. We tally this with satisfaction data, and purchase history, and use machine learning to highlight the strongest comments, both positive and negative.
One of the big complaints about realtime data is it's not ``actionable``. We offer you instant data about customers at the moment they're unhappy, allowing your team to reach out instantly and patch up relationships.