Ecommerce Word of Mouth
“If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000.” – famous words from Jeff Bezos, Founder & CEO of Amazon…
The reverse is also true: Delight your customers online & they have the ability to tell hundreds or even thousands of people.
Boosting Word of Mouth
Satalytics helps you boost word of mouth in 2 ways:
1. Customer Satisfaction
We allow you to systematically measure and improve customer satisfaction, building a much happier customer base. That means a greater likelihood customers will recommend you after each purchase, and in turn makes it more likely referred customers will in turn tell their friends.
2. Pro-Active Nudges
We identify and nudge your happiest customers to tell their friends, colleagues, and families about your business, boosting word of mouth automatically.
Every time a customer recommends you via Satalytics, we record the details, showing you who recommended you, when & how they recommended you.
When customers refer you to their friends, we let you drill in & see their purchase history, any feedback they’ve provided, how they shared, and more. Ideal to understand what may have prompted the share, or simply to gather their email address & send a little “Thank You”.
Happier Customers = More Referrals
The more happy customers you have, the more referrals you can gain. On top of nudging your happiest customers to recommend you, Satalytics offers the tools & features you need to spot the issues holding back customer happiness, boost customer satisfaction, and build a group of fully satisfied customers willing to recommend you wherever the opportunity arises.