Satalytics helps you measure & improve satisfaction, one customer at a time, to find new customers like your best customers, to spot & solve customer satisfaction problems you wouldn’t normally see, and more. Get in touch today to find out more.
Maybe you mean: 'hp1' or 'homepage-photo-hero' or 'widedesk' or 'deskhero'
Marketing & Digital Teams
- Gather information to improve customer experience, conversion, and loyalty.
- React to technical issues as & when they occur.
- Make sure details of issues reach you, rather than social media.
- Build intuition: Who are our customers, what do they want, are we delivering?
Customer Service Teams
- Respond to specific issues & complaints that normally go unseen.
- Reach out to customers with very bad experiences, to fix loyalty risks.
- Reach out to influential, high value, and very positive customers to grow key relationships.
CEOs & Other Executives
- Keep an eye on overall customer satisfaction levels.
- Monitor other KPIs in a high-level dashboard.
- Ask “what’s the feedback like from our most important customers?“
- Gain transparency: direct feedback from customers, instantly visible.